CasinoPP FAQ — Everything you need to know, all in one place

Cricket is the most popular betting market on CasinoPP. From the BPL and IPL to the World Cup — all the major tournaments are covered.

How to place a bet (step by step):

1. Log in and go to the "Sports" section from the top menu.
2. Select "Cricket" — you'll see a list of ongoing and upcoming matches.
3. Click on your preferred match. You'll find a wide range of markets — match winner, toss, first wicket, total runs, and more.
4. Click on the bet you want to place and it will be added to your "Bet Slip".
5. Enter your bet amount — minimum ৳50.
6. Tap "Confirm Bet". If you win, your payout will be processed according to the result.

Popular Cricket Betting Markets:

• Match Winner: Which team will win.
• Top Batsman: Which player will score the most runs.
• Over/Under: Whether the total runs will be over or under a specified number.
• Live Betting: Bet on real-time odds while the match is in progress.

Tips: In live betting, odds change every ball. Keep notifications on in the mobile app — you'll get reminders before matches start.

No, CasinoPP's policy allows only one account per person. This is strictly enforced.

Why this rule:

• To prevent abuse of the bonus system and ensure a fair environment for all members.
• To comply with international licensing and anti-money laundering regulations.
• As part of our responsible gaming policy.

How It's Detected:

• The same mobile number or email — will be blocked.
• Multiple registrations from the same device or IP — detected automatically by our AI system.
• Same bank account or bKash number — flagged during KYC verification.

Consequences: If multiple accounts are detected, all accounts will be permanently suspended and all deposited funds may be forfeited.

Solution: If you can't access your old account, contact support@casinopp.ws directly. Recover your existing account — don't create a new one.

Yes! CasinoPP offers both a daily login reward program and free spin promotions.

Daily Sign-In Bonus:

• Log in every day to claim a "Daily Reward Box".
• Log in 7 days in a row and your rewards grow each day — with the biggest bonus on day 7.
• You can also earn credits by logging in through the mobile app.

How to get free spins:

• Daily Mission: Place a set amount on specific games each day to earn free spins.
• Deposit Bonus: Some deposit offers include free spins.
• Promo Code: Voucher Page Grab a code and claim your free spins.
• VIP Points: Use your accumulated points to purchase free spins.

Where to use it: Free spins are valid on specific slots only. Check the "Bonus" section of your account to see which games are eligible.

Validity: Free spins must generally be used within 72 hours of being credited.

CasinoPP supports all popular payment methods available in Bangladesh.

Bangladeshi Payment Methods:

• bKash: Min. deposit ৳10, withdrawal ৳200. Fastest available.
• Nagad: Minimum ৳10. Deposits are instant.
• Rocket (Dutch-Bangla): Minimum ৳50.
• Upay: Pay directly from the app.

Banking Methods:

• Bank Transfer (major banks including BRAC, Dutch-Bangla, and Islami Bank)
• VISA / Mastercard debit & credit cards

International Methods:

• Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20)
• Skrill, Neteller

At the time of deposit: Mobile Banking — Instant | Bank Transfer — 1–3 hours | Crypto — 10–30 minutes.

Withdrawal time: bKash/Nagad — 3–15 minutes | Bank — 1–3 business days. No extra fees from CasinoPP on any method.

No worries — CasinoPP offers several ways to recover your account.

Scenario 1: Mobile number remains the same

1. Click the "Forgot Password?" link on the login page.
2. Enter your registered mobile number.
3. Enter the 6-digit code sent via SMS (valid for 5 minutes).
4. Set a new password — at least 8 characters, including numbers and special characters.

Scenario 2: Phone Number Has Changed

1. Email support@casinopp.ws with the subject: "Account Recovery".
2. Email us: old username or mobile number, new mobile number, and a copy of your NID.
3. The support team will verify your request within 24–48 hours and send an OTP to your new number.
4. Set a new password using the OTP.

Security Tips:

• Use a password manager — you'll never have to worry about forgetting it again.
• Keep 2FA (two-factor authentication) enabled on your account.
• Keep your email address up to date — it serves as an alternative recovery option.

CasinoPP regularly rolls out new promos and bonus offers. Here's where and how to find them:

Where to View Promos:

• Voucher Page (/voucher): All active promo codes and offers are updated here. New codes are added 2–3 times a week.
• "Promo" section of your account: After logging in, you'll find personalized offers on your dashboard.
• SMS Notifications: When a new offer is available, an SMS is sent to your registered mobile number (if notifications are enabled).
• Mobile App Push Notifications: The fastest way to stay informed — know the moment an offer goes live.

How often it's updated:

• Daily: Login rewards and missions reset.
• Weekly: Reload bonus & cashback offers — typically every Monday.
• Event-based: Special offers drop before major cricket or football matches.
• Monthly: Exclusive monthly packages for VIP members.

Tips: Bookmark the voucher page and keep app notifications on — never miss an offer.